Employee Engagement
How to keep remote employees motivated and engaged during a pandemic
How to keep remote employees motivated and engaged during a pandemic

How to keep remote employees motivated and engaged during a pandemic

Remote team burnout and how to solve it

Regardless of their background, education or experience, working remotely has been the dream for many people.

There are countless benefits to remote jobs that most people advertising this type of position can rave on about and bring to the forefront. Although these benefits are indeed great for employers and employees as well, many times they are treated superficially by all parties involved.

Benefits vs dangers of working from home

Even though working from home in a remote team brings forth benefits of freedom, flexibility, comfort and security, these will not lead to productivity and job satisfaction or investment return if not managed and handled comprehensively, with mental health and physical health in mind.

When I first started working from home, way before the pandemic hit us so hard, the first few weeks were amazing and I was thrilled to have had the opportunity. However, after the first few waves of excitement connected to a novel new position faded, I quickly found myself engulfed in my work and had a hard time keeping focused.

Employers as well as employees oftentimes find themselves wondering why remote teams and remote workers have sedentary performance, spiral downhill after a while and become less and less driven and motivated as time goes on. For me, the main issue at the time was the fact that all my training and communication was online and through a single platform that did not really allow for a lot of flexibility or conversations.

Employee and team motivation, especially in remote working environments, is not just about ensuring great hardware, training and communication. Although these things will give any company or employee a great basis to develop from, they are not enough for long-term job satisfaction and investment return. I needed a face to talk to, someone to tell me how their day was just as boring and difficult as mine, someone to empathize with me when I would bang my head at the wall at now knowing how to proceed.

Studies and testimonials have shown that one of the dangers of working from home is the lack of separation between the time we sell and the time we spend for ourselves. Remote workers tend to work without having a fixed schedule and have trouble regulating their time and task management efforts. Another danger is loneliness, that will affect all areas of a person’s life, especially their work productivity and job satisfaction.

Both of these hit me hard after 6 months of working online. I could not keep to a schedule and would always be “on-call”, too worried about what was going on in my “office” to actually find time to consider the space my home as well. Moreover, working on my own all the time, really led me to feel a lot of self-doubt because I had no-one to compare results with. My team members never engaged me and I felt awkward to always be the one starting casual conversations, so I stopped trying.

Engaging and motivating remote teams

In order to keep employees and remote teams motivated and engaged, companies must take into account the lack of oversight they have as well as employee profiles carefully. One of the first things managers can do is get to know their teams. Since a remote environment does not really allow a familiar space for friendly conversation, a very interesting way to get to know your new hires is by allocating time to play.

I realized this when I was switching between working remotely and in a new office, with a new team, getting ready to move to the online environment due to the pandemic. While in the office, the games we played in the relax room and the casual word-games we would play in the office had a tremendous impact on the mood of everyone.

Play, of any kind, within a remote team allows team members to show their personalities, their passions, their inclinations and their true colors. Expressing themselves through games is the easiest and friendliest way to decompress and let go of the pressure that comes from the desire to perform well and achieve results. That is why, once my own team had been moved to online work during the pandemic, setting up a schedule for play was one of the first things that I did. We started the whole online working environment endeavor by first playing and getting to know each other. Let’s first summarize the benefits of playing in the remote environment and then let’s see what kind of tools we have available as employers and managers to include play in our employee engagement plan.

Benefits of Play

Stress reduction

There are many studies (1, 2, 3)  and books that explain and demonstrate how playing and engaging in free activities reduces stress hormones in the body and as a result, increase job satisfaction and team engagement. This is especially important for working remotely, because engaging in playful activities during working hours will improve the view employees have on the company and on their colleagues through opening new areas of opportunity to get to know and trust each other as humans, rather than cogs in the machine.

Since I’ve had experience working remotely before, as well as during, the pandemic, I can safely say that the latter is much, much worse. In most place around the world, the pandemic brought strict travel restrictions and most people were not allowed to go out under almost any circumstance. Just for groceries and medical emergencies, for months on end! That was an experience that I would not like to repeat.

The first week of restrictions was fine for everyone. Both my team and I were learning to see the beauty in being home and of introspection. However, as time went on, the itch to be with our kin became stronger and stronger and it was noticeable during meetings that people on my team were getting more and more irritable and inconsistent. When I felt like things were going to bubble up, I prioritized the team members that were most vulnerable (living alone, living in quarantined cities, etc) by focusing my attention on engaging them as much as I could.

Then, my prerogative was to keep playing, on a daily basis, for as long as we could. This helped my team enormously, because they would complete their tasks in a more organized manner so that they could participate in online team building events and games without having to worry about their work-related tasks.

Social skill development and improvement

Since remote teams do not have the option to socialize at the coffee machine or water fountain and in a pandemic, can’t really meet outside of work, socializing and getting to know each other can be extremely difficult. Considering that most communication channels for remote workers have certain restrictions as to what kind of conversations can be had, companies must consider implementing ways in which remote employees can build team spirit and get to know each other.

Online games are a great solution for this problem, especially since there are so many games and apps that can work through conversation, through teamwork and through alternative ways of communication: text-based, collaborative, pvp, trivia, roasts, guessing games, find the culprit, puzzle, logical games, point and click and so on.

My team was mainly composed of younger remote workers whose interests were quite modern, which was a bit of a challenge for me. Nonetheless, by starting out with Trivia games and icebreakers, as well as no-strings-attached virtual lunch breaks, I slowly uncovered their likes and interests and started seeing possible friendships that I could enable by engaging certain people in certain games. This way, not only did I contribute to the individual’s mood and spirit, but I also hit two birds with one stone: the people that had similar interests would inadvertently take over the task of socializing and building their relationship without my interference. Which brings me to our next point:

Improve team relationships

Remote teams will have better relationships if they are provided with team building activities online because they will get to engage colleagues in non-practical ways. Games for remote teams allow individuals to express themselves freely and build relationships within games. Since these relationships are built outside of the pressure of the working environment, they will build strong connections that will, eventually, seep into the remote working environment.

Most of my team has managed to develop personal relationships and even have organized events outside of work where they meet online for various games and activities. I have a group of social justice warriors that have gathered around a forum that they run and are trying to help communities around them reduce plastic waste. It all started during a Trivia game where these individuals got into a heated discussion about climate change after a question regarding axolotls as pets.

Another smaller group out of my team are hosting daily gaming parties playing mmorpgs together and then boasting and laughing on our chat groups with the rest of the remote team, posting memes, jokes and generally having a good time. I have also found a couple of like-minded individuals with concerns similar to mine - raising children - and we actually started a parenting group where we consult each other about our kids’ behaviors. We even managed to set up meetings for the ones that live close to each other and in non-quarantined cities.

As these personal relationships were flowering, performance and accountability on the team was going up insofar as the remote employees started picking and choosing accountability partners for more difficult work-related objectives - such as finishing an Excel course, figuring out a process tree error, correcting documentation that was sent out and then proofreading everything before sending it out to me. Collaborative initiatives were really booming after people started knowing each other on a personal level.

Increase brain function and logical thinking

Engaging in paced games and interactions as well as puzzles, logical challenges, trivia and other games has proven to be quite useful, generally speaking, to improve cognitive function, brain functions and logical thinking. By improving these areas, remote teams will perform better, learn faster and complete tasks in more practical, efficient ways.

As my remote team piled up the tenure, their performance metrics were skyrocketing. Whenever we had challenges that we needed to solve, or big meetings we needed to prepare for together, we would always start out by playing a game like chess or tic-tac-toe in a tournament in order to decide roles each of the online team members would take on.

Once the tournament was finished, everyone was pumped to get started and filled with enthusiasm at the plan that they managed to devise together. It was great to see how I hardly needed to intervene after launching a challenge. The online team would complete it by working together and were getting better at it as time went on. I think it was key that we kept weekly team building events up and focused on having at least one collective game/break every single workday.

Increase team engagement

Giving your virtual team the opportunity and outlet to play and enjoy something other than working will improve their opinion of the company as well as their team mates. Laughing and de-stressing over games has proven to be excellent for engagement and morale over time and it is an investment that every company should consider making.

As I was saying in the beginning, as virtual employees started getting to know each other through our virtual games and lunches, they started engaging more and more. Their initiative grew as more and more people were joining the fun. Of course, there were still a couple of introverted personalities on the team and the fact that we never forced these interactions or virtual team building activities allowed them space to engage in their own rhythm and be productive in their own way.

By acknowledging that not everyone is the same and being empathetic and accepting of everyone on the team, remote workers were confident to speak up when they had something important to say and engage in crucial moments where it was necessary, despite lack of engagement in the “play” part of things.

Boost productivity and creativity

Regular breaks from responsibilities and work tasks give virtual teams the opportunity to relax, re-center and start fresh after enjoying some stress-free time. There are enough things to worry about when working remotely, so getting a break that you can enjoy with colleagues voluntarily will help decrease stress hormones and increase productivity and creative problem solving.

Decrease absenteeism

When remote teams are given the opportunity to participate in games and activities outside of their work responsibilities, they will have more drive and motivation to actually do the work consistently. Because they can look forward to something other than tasks and responsibilities when starting their shifts, remote worker absenteeism will decrease, which in turn will increase remote team productivity and accountability.

Best tools to engage virtual teams

When working remotely with an online team, it is difficult to find ways to engage them and increase their trust in your company. All companies strive to have a responsible, dependable and accountable team. These traits can be developed over time with the right focus, engagement and investment from a company that manages remote teams.

Other than team building activities, communicating regularly with remote workers about their job satisfaction levels is very important. At the same time, actively listening to their concerns and implementing a “you said, we did” system of company improvements will help remote teams feel like they are respected and an integral part of development.

Video communication

Moreover, making sure that your virtual teams actually see each other and get to know you, as a company, as well, will help drive responsibility, accountability and remote engagement. Use video conferences and video meetings as often as possible. This will help you, as an employer of remote workers, understand your virtual team members as well as make sure that their working environment at home is suitable and up to your standards. Seeing people in their work environments will also help you learn about their day-to-day habits and passions. Notice them!

Slack apps

Since most remote teams use Slack as a communication tool, it is very important that companies use it to the max. Slack comes with many features, including apps that you can install and add to your workspace so that remote workers can access them and use them efficiently.

There are thousands of Slack apps with various functions and tools that can help increase communication, transparency, engagement and team spirit. Taking a look the plethora of options available and making a plan around them will help your company make the most of the investment in Slack accounts.

Productivity on Slack

Let’s check out a couple of Slack apps to increase team productivity first:

Slack as a communication tool is very simple to use, but it will not accomplish everything most companies would like it to. However, if we take a look at a couple of productivity apps such as Zoom, IFTTT, Gdrive, Github, Asana, Workast, Geekbot, Status Hero and more, we will see that we can create a full-blown remote work environment that is fully customizable based on the remote team specifics.

Depending on what kind of remote team your company manages, you can set up your Slack workspace so that everyone can fully rely on its functions and features and make work processes seamless.

Team building on Slack

Thankfully, Slack is not just a simple communication or productivity tool. There are more and more amazing apps and games being launched so that companies and remote employees can mimic the work environment to its fullest, including the fun times at the coffee machine, lunch area and water fountain.

There are many ways to engage remote workers through Slack games and apps so we can take a look at the various options and choose the ones that fit our virtual teams the best. Moreover, we can target certain areas of opportunity - such as sales, customer service, app development, human resources, recruitment, finance and more - in order to choose games that not only help remote teams build team spirit, but also improve their professional skills and get ahead.

We built Bored - a suite of Slack games for remote teams. Keeping in mind the needs of a remote team, our games aren't just fun, they're also social. There are many types of games that any kind of remote team can participate in: Trick or Trivia, Who’s the faker, Roastmasters, Icebreakers and Give me a break. These games can be used to build team cohesion and engagement as well as individual engagement and leisure time for your work-from-home employees.

Slack will also give you the standard games that everyone loves, such as Tic-Tac-Toe, Hangman, Checkers, Chess, Trivia, Icebreakers, React to the Fact, Donut, Polly and many more. Your company can choose either individual games from the Slack directory and help their teams collaborate or schedule games for break times or actually incorporate these games in a way in which they can drive productivity all the while increasing remote team spirit and collaboration.

By adding games such as Bored to your company workspace, you will ensure that your remote teams have access to games that will boost team spirit, creativity and increase engagement. Although many companies will think that games are a distraction, we have to see past the childish nature of how we perceive games and gaming in general and look at the actual long-term benefits that getting a break to socialize and enjoy free time bring to the company.

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